In this comprehensive guide, we will walk you through various troubleshooting steps to help you resolve the black screen problem and get your phone back to normal.
Check for Battery Drain:
The first step in troubleshooting the black screen issue on your Samsung Galaxy A12 is to ensure that the problem is not related to a drained battery. Connect your phone to a charger and leave it for at least 15 minutes. If the battery was the culprit, you should see the charging icon or LED indicator light up. Once the battery has sufficient charge, try turning on your phone again.
Force Restart:
If your Galaxy A12 still displays a black screen after charging, try performing a force restart. To do this, press and hold the Volume Down button and the Power button simultaneously for about 10 seconds. Keep holding the buttons until the device vibrates and the Samsung logo appears. This action will force your phone to reboot and may resolve the black screen problem.
Clear Cache Partition:
If the black screen issue persists, clearing the cache partition can be a useful troubleshooting step. Follow these steps:
Step 1: Turn off your Samsung Galaxy A12.
Step 2: Press and hold the Volume Up button and the Power button simultaneously until the device vibrates and the Samsung logo appears.
Step 3: Release both buttons and you will enter the Android Recovery Menu.
Step 4: Use the Volume Down button to navigate to the “Wipe Cache Partition” option.
Step 5: Press the Power button to select the option.
Step 6: Use the Volume Down button to highlight “Yes” and press the Power button to confirm. Step
7: Once the cache partition is cleared, select the “Reboot System Now” option and press the Power button.
Safe Mode:
Booting your Samsung Galaxy A12 in Safe Mode can help determine if a third-party app is causing the black screen problem. Here’s how to enter Safe Mode:
Step 1: Press and hold the Power button until the power options menu appears.
Step 2: Press and hold the “Power Off” option until the “Safe Mode” prompt appears.
Step 3: Tap “OK” to enter Safe Mode.
Step 4: If your phone turns on without any black screen issues in Safe Mode, it indicates that a third-party app is the culprit. Uninstall recently installed apps one by one until you identify the problematic app.
Factory Reset:
If all previous steps fail to resolve the black screen problem, you may need to perform a factory reset. Please note that a factory reset will erase all data on your Samsung Galaxy A12, so make sure to back up your important files before proceeding. Here’s how to perform a factory reset:
Step 1: Go to the Settings menu on your Galaxy A12.
Step 2: Scroll down and tap on “General Management.”
Step 3: Select “Reset.”
Step 4: Tap on “Factory Data Reset.”
Step 5: Read the information and tap on “Reset.”
Step 6: Enter your PIN or password, if prompted.
Step 7: Finally, tap on “Delete All” to initiate the factory reset process.
Conclusion:
Experiencing a black screen issue on your Samsung Galaxy A12 can be frustrating, but with the troubleshooting steps mentioned above, you can attempt to resolve the problem on your own. Start by checking for battery drain and performing a force restart. If the issue persists, try clearing the cache partition or booting in Safe Mode to identify any problematic apps. As a last resort, a factory reset can help fix persistent black screen problems. If none of these steps work, it is advisable to contact Samsung customer support or visit an authorized service center for further assistance.