[Solved] Xiaomi & POCO owners getting “Find Device Closed Unexpectedly” Error

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We can understand, at the moment you might be in huge frustration after purchasing a brand new Xiaomi, Redmi, Or POCO smartphone that is showing the “Find Device Closed Unexpectedly” error. The worst thing that you find annoying after this error message is, your smartphone starts to reboot automatically without doing anything.

Well, we did some research on this issue & found that you’re not the only victim facing these things. There is a number of Xiaomi, Redmi & POCO device owners who are getting the “Find Device Closed Unexpectedly” error. According to the user’s opinions, everything was working perfectly alright before installing MIUI 12 update & this problem has only arrived after that.

For a reference, you can check out some select tweets below where users are complaining about the same issue to Xiaomi:

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When it’s happening?

Whenever a user visits “Settings” & enables the “Ultra battery saver” option from his Xiaomi/POCO smartphone then the device immediately reboots itself. After completing the reboot, many users are trying to unlock their device (as usual) by entering a pattern.

The moment when users successfully unlock their device, an error message appears on the bottom part of the display saying, “Find Device Closed Unexpectedly.” The next big issue is, the device continues to reboot by itself as long as a user visits ‘Settings.”

What to do now?

All users who are facing such issues can try a below solution suggested by one of the Mi Community team member:

Kindly clear cache and data of system launcher through manage app also clear storage cached data through settings app and reboot your device.

If the above method is not working then we have one more solution which you can try to get rid out of this issue. Keep your Xiaomi/POCO smartphone switched off for around 30 minutes. After then turn it on & go to Setting > search for the “Ultra battery saver” option & keep it turned off.

Update (November 13th): As per a new solution recommended by our readers, if you’re using the “Airtel Thanks” application then you can simply uninstall it & then after the device is working perfectly fine for most of them.

Few users are also complaining that they don’t have time to do such things as the device always goes through an auto restart issue. we suggest you keep your phone in the switched-off condition for at least 30 minutes & then try again.

Update (November 15th): Guys, Xiaomi India has now officially confirmed that this issue exists & they are working on a solution. For more details, read this.

Thank you readers for suggesting working solutions & supporting this new website !

We’ll continue to update you all when Xiaomi officially fixes these issues with a software update.

Disclaimer: Stories published on this website do not claim any specific device is bad or comes with a lot of issues. Our intentions are not to defame any brand, product, or service. For more information read disclosure.

34 thoughts on “[Solved] Xiaomi & POCO owners getting “Find Device Closed Unexpectedly” Error”

  1. its really useful, i appreciate your on ground analysis through this issues.thanks once again,here i going with second step,hope for the better results.

    1. Thanks for appreciating our work. We hope Xiaomi will provide a working solution for this issue in the coming days. The Mobile Query is always here to raise your issues 🙂

    1. Hi Vipul, we believe these are software issues. Xiaomi could solve these issues with a software update & you’ll have to wait till it starts to rollout.

    1. Please follow all steps as mentioned in the above article. That could solve your issue for temporary but you’ll have to wait for a permanent solution which will be available from Xiaomi

  2. Put your phone in Airplane Mode.
    Go to settings – Manage App – Find Devices

    Clear Cache, Force Stop & so far it is working now.

    I disabled recommended ads from security and it started to come up with this error. Phone working for the last 5 minutes now 😁

    1. Nwabueze Sopuruchi

      Hi, I’m following your advice on force stopping and clearing catche. Does it mean I’ll have to log on to xiomi cloud first?

  3. Hello, I recently purchased Redmi note 9 pro max through Amazon.Its just the last month buy.Today my phone has stopped with a msg find device location has stopped unexpectedly.Let me know how to resolve this issue. Can i retun back my phone ??

    1. Hi there, to be frank we are not aware about return policies of Amazon. However we believe, Xiaomi could solve these issues with a software update & you’ll have to wait till it starts to rollout. Thank you for sharing your thoughts.

  4. Its not possible to go to settings or system launcher as by the time I unlock my phone immediately there is a pop up “Find Device Closed Unexpectedly” and goes to black screen and reboot. I tried putting ‘aeroplane Mode’, but nothing happens. What to do now? Its really frustrating….

    1. Hi Azeera, please do put your phone in a switched off condition for some time. Then try to restart, go to setting & follow our steps mentioned in the article. We know that it’s not good to hear but you’ll have to wait till Xiaomi provides permanent solution for this problem in the upcoming software update.

  5. My phone (Remi Note 9 Pro Max) went on ultra saver mode, after that the issue as discussed in the article is happening. The main issue is to do any of the above mentioned steps, I will need the phone to at least remain on, but as soon as I unlock the phone, it automatically reboots. Please provide insights on the same.

    1. Hi Muskan, we’re suggesting all users to please do put your phone in a switched off condition for some time. Then try to restart, go to setting & follow our steps mentioned in the article. We know that it’s not good to hear but you’ll have to wait till Xiaomi provides permanent solution for this problem in the upcoming software update.

  6. Uninstalling airtel thanks app work……!!! absolutely no clue what so ever…! the phone works fine now.

  7. yes it work uninstall airtel app tnx. if u don’t installed airtel app try uninstall another random app.

  8. Uninstalling Airtel worked for me too. Infact, my phone went down last evening and my wife’s phone had a similar issue today early morning. Both phones working fine after uninstalling airtel app. I got 30 secs before my phone would go into reboot. Shutting down for sometime helps, it gives you a few extra seconds before it reboots the first few times. Try it!! Thanks to whoever first suggested it and the pones who replied to that too. Its a big relief.

  9. Recently i have purchased redmi note 9 pro. From today morning i m facing ‘find device close unexpectedly’ error on startup and unlock screen. Its not possible to go to settings or system launcher as I unlock my phone immediately there is a pop up “Find Device Closed Unexpectedly” and goes to black screen and reboot. I tried multiple time. Provide proper solution with proper way.

    1. I have solution just go to booting mode and reebot. Then clear cache of launcher and security from apps. It worked for me hope it also work for others

  10. This problem happened to me, after research it’s definitely an app causing the conflict,in my case was LG ThinQ, after several tries I uninstalled that app and the problem never happened again, Airtel mentioned here is other option or Xiaomi Home(someone in reddit), if you don’t have any of recommend you to uninstall some random apps, beginning with the more recent installed ones. Hope this helps.

    1. Thank you for sharing your experience & suggesting a solution. We too hope that it will be helpful to several readers.

    2. Same problem, also caused by LG ThinQ.

      However, I have been using LG ThinQ for one month, and it was working well until I changed its permission of “Change WLAN connectivity” from “Notify” to “Always allow”.

      I got a pop-up notification saying “Find Device Closed Unexpectedly” just after I changed that permission setting, and my device began to boot-loop.

      I managed to go into recovery (my recovery is TWRP, rooted), and deleted folder “com.lgeha.nuts-******” which was LG ThinQ’s package installed folder. This saved my phone from losing data. Other wise, I have to wipe all data.

      Now the only issue is I’m not able to install LG ThinQ anymore – once install, boot-loop again.

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