Samsung Galaxy A72 not receiving incoming calls? Do this

When your phone can’t do the one thing it was designed to do, which is call, it’s downright frustrating. It could be making or receiving a call when, for some reason, your phone is unable to receive an incoming call. If you’re having trouble, you should know that we’ve been there and that it’s annoying. It turns out that solving the problem of your Samsung Galaxy A72 not receiving incoming calls only takes a few minutes. Let’s get started on the to-do list that should assist you in resolving the issue.

How To Fix Samsung Galaxy A72 not receiving incoming calls Issue?

Check your Network coverage

When the strength of the network is low, it makes no sense to claim that you are unable to receive an incoming call. In point of fact, you may receive a call when a particular network is accessible, but as soon as you answer, there is absolutely no coverage. Therefore, determine whether you have adequate network coverage. If not, try moving outside of the home or office to see if the network is covered.

During the course of our team’s research on this issue, we came to the conclusion that there are a few products that can assist in increasing the strength of your home network.

We are not compelled to sell it, but you can give it a try if you are interested. However, if the issue is not related to the network, you can proceed with the suggestions provided below.

Check Airplane Mode [ Samsung Galaxy A72 not receiving incoming calls ]

Because you can continue to use WiFi and the internet on your phone, switching to airplane mode won’t do much harm. However, while in airplane mode, you can make or receive calls even though cellular connectivity is temporarily reduced. You should check to see if the airplane mode is activated on your Samsung Galaxy A72 because you have reported that it is not receiving incoming calls.

Aside from that, if you still experience difficulties receiving calls, switch to airplane mode and hold it in place for a few seconds before disengaging it. In the event that a bug causes the system to freeze or crash when you receive a call, this should restart cellular connectivity.

Network Preference Mode

The default settings ensure that your Samsung Galaxy A72 latches onto the type of network it has automatically intercepted. Backward compatibility means that your phone is compatible with 4G, 3G, and 2G if it has 5G. However, if you have set the default network preference to 4G/3G/2G or 2G only, you may not receive 2G, 3G, or 4G depending on network coverage.

  • Going to Settings might allow you to alter the default settings.
  • Select “SIM & Network” from the “SIM & Network Settings” menu.
  • Set it to “2G, 3G, 4G, and 5G (Automatic).”

Restart Your Samsung Galaxy A72

Does that sound simple? It turns out that you can do it to fix a wide range of issues, including your Samsung Galaxy A72’s inability to receive calls. Simply turn off the phone, leave it idle for a few seconds, and then try again. Verify whether calling and receiving calls are still an issue.

Remove & reactivate SIM card

If the problem persists, removing the SIM card and reinstalling it can be just as effective as restarting the device. It usually works by resolving any temporary problems that prevented you from calling or even receiving calls.

You have two choices because you have an Android phone. Deactivating the SIM can be done through Settings >> SIM & Networks >> SIM >> Deactivate. You also have the option of physically removing the SIM card from your Samsung Galaxy A72, waiting a few minutes, and then inserting it again. Check to see if this works, which it should in most, if not all, cases.

Call the Carrier [ Samsung Galaxy A72 not receiving incoming calls ]

Are you unsure as to why you are unable to answer calls? to determine whether the problem affects only you or other people as well. Others are subscribers to the same carrier, as we mean. In the event that you are using Vodafone, have someone else verify the instances.

For assistance, call the carrier’s customer service number. You won’t need the number of the same carrier in most cases because many carriers also allow calling from other carriers. You need to find out if the Samsung Galaxy A72 has a problem or the network or anything to do with the carrier.

Change or Port-out

You can switch or port to a new carrier in a number of ways. In this section, we assume that your Samsung Galaxy A72 is not locked to a particular carrier. Better plans, slower internet speeds or inadequate network coverage, among other things, could be the answer. You can choose to port to a different, better carrier, which you should do, depending on where you live. If you were unable to answer a call from your boss or a client because of this issue, this could save you money.

Reset Network Settings [ Samsung Galaxy A72 not receiving incoming calls ]

Resetting your Samsung Galaxy A72’s network settings should, in fact, resolve the issue. It is the ideal setting for your phone to be able to function without a hitch because it places your phone in charge of the factory-installed default settings.

Go to: Reset WiFi, Mobile, and Bluetooth (or Reset Network Settings) can be found under Settings >> System (General Management) >> Reset Options (or Reset). You can reset any SIM card you choose, and the process will take care of itself.

Upgrade the Software System

If you think it might be a software issue, you can see if there are any pending updates. The majority of the time, a bug has occurred with out-of-date software, such as Android or custom UI. Even though a bug can break many things, it’s possible that the bug will stop the Samsung Galaxy A72 from receiving calls. Therefore, if an update is available, patching the out-of-date firmware is essential.

  • Settings >> System >> Check for Updates is where you can determine whether or not you have received an update.
  • If that’s the case, all that is required is to download and install it.
  • Restart your Samsung Galaxy A72 and keep an eye on the phone’s call-receiving capabilities to see if anything has changed.

Diagnose your Samsung Galaxy A72 for hardware-related issues

You need to know that your phone uses a lot of hardware and software components, for what it’s worth. Your phone’s cellular connectivity is the result of numerous hardware and software systems, and one or both of these systems could be defective.

The issue with your Samsung Galaxy A72 should be able to be resolved by a technician at a service center that has been authorized (or close by). He could determine whether there is a software or hardware issue. Execute the necessary corrections, and that’s it. This is in the event that the issue is on your end; if it is on the carrier’s end, you can only port out.


You have it now. all of the possible solutions to the Samsung Galaxy A72 problem of not receiving incoming calls. I hope you were successful in resolving the issue that prevented you from receiving calls.

Also read: Samsung Galaxy A72 lagging? Make it faster now

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