Sometimes it’s a bit frustrating when you find your smartphone’s touch isn’t working well. In this article, we’re sharing some possible methods to solve your query: How to fix Realme C21Y unresponsive touch screen issue.
Have you ever wondered, what causes such an issue? Probably yes. Most of the time it happens because of physical damage to the display of your Realme C21Y.
But that’s not the only reason and such issues can also occur in your phone due to a recent software update (included with some bugs or glitches, which make the touch screen not work properly).
How to fix Realme C21Y unresponsive touch screen issue?
Here are some ways to fix such an issue:
Reboot your phone
This is the most common method to fix an unresponsive touch screen issue of your Realme C21Y. Yes, rebooting your phone clears all processes running in the background and makes its memory free.
This process also makes the apps run smoothly. So, try rebooting your phone. This should fix your problem.
Not solved yet? No worries. You can try few more methods which we have mentioned below:
Boot into safe mode
Safe mode lets your Realme C21Y boot to its original condition when your mobile was first switched on. Safe mode disables all third-party applications on your Android phone for a temporary basis.
You can get back to the original condition of your phone by just rebooting your device. Want to boot your Realme C21Y into safe mode? Here’s what you have to do:
Press and hold the Power Button > Menu will pop up > Press and hold the Power off symbol for 3 to 4 seconds > You’ll see, “Reboot to safe mode” notification > Press Ok.
That’s it. Now you are in safe mode. Check whether your touch screen works properly in safe mode or not.
If it’s working well then you have a problem with some select third-party apps which you have recently installed on your phone. We suggest you uninstall those applications & reinstall them from a Google Play Store.
Test your Display
Yes, you can test your Realme C21Y display with the help of some apps available in the Google Play Store. Display Tester is one of such apps used to test your smartphone display.
Factory Reset [ How to fix Realme C21Y unresponsive touch screen isssue ]
You might have used this method previously for fixing some other issues related to your phone. With this method, all the data in your Realme C21Y will be erased and your phone will be like a newly purchased device (PS: Just don’t expect the same performance).
By Factory resetting your phone, all the data stored by third-party apps, and sometimes the setting of the device which was changed by such apps will be restored to default.
Before applying this method, remember that all data in your device will be permanently cleared. So back up your important files.
To factory reset your Realme C21Y:
Open Settings > System > Advanced > Reset Options > Erase all data (factory reset) > Click on “Reset Phone.”
In addition to this, you may be asked to enter your password at the end of this process & that’s it. After performing a factory reset your phone’s touch screen should have to work properly.
We hope now you understood, How to fix the unresponsive touch screen of your Realme C21Y.