[Solved] Nokia 7.2 GPS not working after November/December update

Nokia 7.2

Considering your privacy & security, Nokia’s Android devices have a good reputation for pushing regular software updates. But such updates are not always helpful to every user. Especially when they are not optimized well and comes with a number of bugs. Now, some users (or you can say several) are reporting that GPS is not working properly in their Nokia 7.2 mid-range smartphone.

This is happening after November/December 2020 (SW ID: 00WW_2_390) security patch update:


We did some research on this topic & found that there is a temporary solution to overcome this Nokia 7.2 GPS not working issue. As per the suggestions from users on the Nokia phones community, you have to turn your network from 4G to 3G & this problem will be fixed.

Nokia Mobile (HMD Global) should have to provide a permanent solution for such issues. We have reached to them via email & will update this article with the company’s response.

Update (January 13th)

Nokia Mobile support team has responded to us & suggested to perform a GPS test with below mentioned steps:

1) Dial – star hash star hash 2019 hash star hash star.

2) Now perform GPS test.

3) If the test is pass, then we would request you to perform a factory data reset after taking proper backup of your data.

To perform Factory Data Reset follow below steps.
Go to settings >> system >> reset >> factory data reset >> reset >> done.

If the test is failed then you’ll have to visit the nearest Nokia Mobile Care center.

Update (February 12nd)

The issue is still not officially acknowledged by the Nokia Mobile team but our beloved readers have suggested a solution that is working for many other users of Nokia 7.2. We have mentioned it below (Thanks to TIMOTEO & Dave):

– In the App settings go to Google Maps and “Force Stop”, then “Clear Cache”, and “Disable”.

– then go to settings/location/advanced/Google Location Accuracy, and turn it OFF

– restart phone and re-enable Maps, it should work.

You can try above solution to resolve GPS not working issue of your Nokia 7.2.

13 thoughts on “[Solved] Nokia 7.2 GPS not working after November/December update”

  1. I have same problem. I got a lot of guidance from HMD support and other users. My problem seems to be solved with disabling Google Maps after clearing everything. Then setting Location Accuracy off. You can enable Google Maps, but you have to prevent updates for it.

    1. Привет, мы добавили в нашу новость ответ службы поддержки Nokia для мобильных устройств. Пожалуйста, проведите тест GPS и сообщите нам, работает он или нет.

  2. Hi, I have a Nokia 7.2 mobile. Unfortunately, since the last update, my phone’s GPS has crashed and it can’t connect. I reset my phone to factory settings but nothing changed. This problem of not connecting to GPS is not just for me and other users all over the world have experienced this annoying problem. Please fix this big problem. I’m very upset about buying a Nokia phone because of the many bugs in the camera and GPS software.

    1. Hi Omid, we know this issue is for several users & that’s why we decided to raise your problem. We just hope that HMD will fix it with the upcoming software update.

  3. Hi, I also had the GPS issue after December update. I tried solution which the first user suggested and it fixed the problem.

    – In App settings go to Google Maps and “Force Stop”, then “Clear Cache”, and “Disable”.
    – then go to settings/location/advanced/Google Location Accuracy, and turn it OFF
    – restart phone and re-enable Maps, it should work.

    You can also use Waze, which is a better alternative to Google Maps (in my opinion)

  4. I can confirm the map issue and also the camera crashes reported by others. I had the Nokia 6.1, so this was the logical next step, but these two major issues with the 7.2 have made the phone very disappointing.

    I found disabling Google’s accuracy feature on maps got the GPS working again, but Google Maps keeps re-enabling it again :-S – so it’s a bit of a battle.

    I have to restart every day or two when the camera crashes – just a black screen.

    There is another issue too that isn’t mentioned – that’s one of volume. Depending on the app (Instagram, WhatsApp, Snap) I find that calls or video are either too loud or excruciating. For example, with the supplied headset, a whatsapp call is ear splitting with the volume on absolute minimum. Four of us have this phone and have the same issue with volume.

    1. Hello Tim, thanks for sharing your concern. As of now, we can only hope that these issues will be resolved (if they really care about their customers) in the upcoming software updates.

    1. Hello Peter, we’re so happy to see your problem has resolved now. The Mobile Query will continue to raise your issues.

  5. Hi to all,
    GPS problem still very much an issue.
    The Google maps kill and clear didn’t do anything as did the *#*#2019#*#*
    Taking all the 7.2 ‘s to a Nokia service point is not what I have in mind. I have a job and a live so no thank you, I’ve got enough things to keep me busy.
    Nokia created this problem so Nokia is the one fixing it.
    Taking to much time already.
    Every other real company would be so much in shame they would work their socks of to fix this.
    Come on Nokia/HMD give us a real solution.

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