Troubleshooting Guide: Motorola Moto G Power 2021 Stuck on Boot Screen

Motorola Moto G Power (2021)

In this article, we will provide you with a comprehensive troubleshooting guide to help you resolve the “Moto G Power 2021 stuck on boot screen” problem.

1. Understanding the Boot Screen Issue

Before diving into the troubleshooting steps, let’s understand what the boot screen issue means. When your Moto G Power 2021 gets stuck on the boot screen, it means that it is unable to complete the booting process and remains frozen on the initial logo screen. This can be frustrating, but with the right steps, you can resolve this issue and get your phone back to normal.

2. Restart Your Device

The first step in troubleshooting any smartphone issue is to restart the device. Press and hold the power button until the Power Off menu appears on the screen. Tap on “Power off” and wait for a few seconds. After that, press the power button again to turn on your Moto G Power 2021. This simple step can often fix minor software glitches causing the boot screen problem.

3. Perform a Forced Reboot

If a regular restart doesn’t solve the issue, you can try a forced reboot. This method is particularly useful when your Moto G Power 2021 becomes unresponsive. Follow these steps:

  • Press and hold the power button and the volume down button simultaneously for about 10-20 seconds.
  • Release the buttons when you see the Motorola logo or feel a vibration.
  • Your device should restart, and hopefully, it will no longer be stuck on the boot screen.

4. Clear Cache Partition

Sometimes, accumulated cache data can interfere with the booting process, causing your Moto G Power 2021 to get stuck on the boot screen. Clearing the cache partition can often resolve this issue. Here’s how you can do it:

  • Power off your Moto G Power 2021.
  • Press and hold the volume down button and the power button together until the device vibrates.
  • Release the power button but continue holding the volume down button until you see the “Boot mode” screen.
  • Use the volume down button to scroll and highlight the “Recovery” option, then press the volume up button to select it.
  • When you see the Android robot with an exclamation mark, press and hold the power button, then press the volume up button.
  • Use the volume down button to highlight “Wipe cache partition” and press the power button to select it.
  • Wait for the process to complete, then select the “Reboot system now” option.

5. Factory Reset

If the previous methods haven’t resolved the issue, performing a factory reset may be necessary. However, keep in mind that a factory reset will erase all the data on your device, so make sure to back up your important files beforehand. Here’s how you can perform a factory reset:

  • Power off your Moto G Power 2021.
  • Press and hold the volume down button and the power button together until the device vibrates.
  • Release the power button but continue holding the volume down button until you see the “Boot mode” screen.
  • Use the volume down button to scroll and highlight the “Recovery” option, then press the volume up button to select it.
  • When you see the Android robot with an exclamation mark, press and hold the power button, then press the volume up button.
  • Use the volume down button to highlight “Wipe data/factory reset” and press the power button to select it.
  • Confirm your selection by highlighting “Yes” and pressing the power button.
  • Wait for the process to complete, then select the “Reboot system now” option.

6. Contact Motorola Support

If none of the above methods have resolved the boot screen issue on your Moto G Power 2021, it’s advisable to contact Motorola’s customer support. They have trained technicians who can provide further assistance and guide you through additional troubleshooting steps or advise on repair options if necessary.

Conclusion

Dealing with a Motorola Moto G Power 2021 stuck on the boot screen can be frustrating, but you can increase your chances of resolving the issue. Start with simple solutions like restarting or performing a forced reboot, and if those don’t work, move on to more advanced options like clearing the cache partition or performing a factory reset. If all else fails, don’t hesitate to reach out to Motorola’s customer support for further assistance.