It is downright frustrating when your phone isn’t able to do that one basic thing it is made for aka calling. It could be calling or receiving a call where your phone isn’t able to receive an incoming call for some reason. If you are struggling with this issue, you should know that we have been through that and it is annoying. Turns out all it takes is a few minutes to troubleshoot your Motorola Moto G Play not receiving incoming calls issue. Let’s dive into the list of to-do’s that should help you get the issue fixed.
How To Fix Motorola Moto G Play not receiving incoming calls Issue?
Check your Network coverage
There’s no point in saying that you are unable to receive an incoming call when the network strength is poor. In fact, sometimes you would get a call when there’s some network available, and the moment you pick it up, there’s no coverage at all. So, check if you have working network coverage or not. If not, try moving out of the home or office somewhere outdoor and verify the network coverage.
When our team was doing research on this topic, we found that there are some products that can help to improve network strength in your home. Did you hear about Signal Booster created by SureCall? We haven’t tested it yet but it looks like the product is currently very popular on Amazon with 3.3K+ ratings.
We aren’t forcing you to buy it but if you’re interested then you can give it a try. Anyway, if the problem isn’t with the network then you can proceed with our mentioned below tips.
Check Airplane Mode [ Motorola Moto G Play not receiving incoming calls ]
Engaging airplane mode won’t cause much harm since you can still use WiFi and the internet on your phone. However, the cellular connectivity is temporarily curtailed, and thus, you can make or receive calls when on airplane mode. As you have reported your Motorola Moto G Play is not receiving incoming calls, you should check whether the airplane mode is engaged or not.
Apart from that, if you continue to have issues receiving incoming calls, engage airplane mode and wait for a few seconds before disengaging it. This should kickstart cellular connectivity in case some bug causes the system to crash or freeze when you receive an incoming call.
Network Preference Mode
Your Motorola Moto G Play latches to the network type it has intercepted automatically using the default settings. If your phone has 5G, it is backward compatible which means 4G, 3G, and 2G are in the scope. However, if you have set the default network preference to 4G/3G/2G or 2G only, that will be a problem since depending upon the network coverage, you may get 2G, 3G, or 4G.
- Perhaps, you can change the defaults by going to Settings.
- Tap on “SIM & Network >> SIM & Network Settings >> Network Preference Mode”.
- Set it to “2G/3G/4G/5G (Automatic)”.
Restart Your Motorola Moto G Play
Sounds easy, right? Well, it turns out it is easy and you can do it to fix a myriad of problems including your Motorola Moto G Play not receiving incoming calls. All you have to do is to turn off the phone, keep it idle for a few seconds and restart. Check if calling and receiving calls is still a problem.
Remove & reactivate SIM card
AS one would suggest restarting the device for the sake of fixing any issue, removing and inserting the SIM card back can do wonders too. It tends to work by fixing any temporary issues that might have occurred preventing you from calling or receiving calls for that matter.
Since you have an Android phone, you have two options. You can either deactivate the SIM via Settings >> SIM & Networks >> SIM >> Deactivate. Alternatively, you can physically remove the SIM card from your Motorola Moto G Play, wait for a few minutes and re-insert it. Check if doing this works or not and it should in most cases if not all.
Call the Carrier [ Motorola Moto G Play not receiving incoming calls ]
Not sure why you aren’t able to pick up incoming calls? To verify if it is just you or others who are facing the same issue as well. What we mean by others is the users subscribed to the same carrier. If you are using Vodafone, ask someone using Vodafone to verify the instances.
Call the carrier’s customer care number for help. Many carriers allow calling from other carriers as well so you won’t need the same carrier’s number in most cases. You need to ask if the problem is because of the network or anything related to the carrier or if your Motorola Moto G Play has an issue.
Change or Port-out
There are various instances where you can change or port to a new carrier. Here we’re assuming that your Motorola Moto G Play isn’t locked with a specific carrier. It could be as simple as better plans or if the current carrier has poor internet speeds or the network coverage is bad and so on. Depending upon which country you live in, you will have options to port to a different and better carrier and you should do so. This will potentially save you should you miss that specific call from your boss or a client that you weren’t able to due to this issue.
Reset Network Settings [ Motorola Moto G Play not receiving incoming calls ]
Truth be told, resetting network settings on your Motorola Moto G Play should do the trick. Since it puts your phone in charge of the default settings that the manufacturer pushed it with out-of-the-box, it is the ideal setting where your phone must be able to work without a glitch.
Go to: Settings >> System (General Management) >> Reset Options (or Reset) >> Reset WiFi, Mobile & Bluetooth (or Reset Network Settings). Select the particular SIM card that you want to reset and thou shall be done automatically.
Upgrade the Software System
Assuming that it could be a software issue, you can check whether you have any pending updates or not. Most of the time, an outdated software aka Android or custom UI has encountered a bug. Although a bug can break many things, the bug causing a Motorola Moto G Play not to receive incoming calls is a probability. Thus, it is crucial to patch the outdated firmware with an update if available.
- You can check if you have received an update or not via Settings >> System >> Check for Updates.
- If yes, all you have to do is to download it and install it.
- Restart your Motorola Moto G Play and keep monitoring if the phone’s call receiving functionality has been affected positively or not.
Diagnose your Motorola Moto G Play for hardware-related issues
For what it is worth, you need to know that your phone uses a tonne of hardware and software components. The cellular connectivity on your phone is a result of many hardware & software systems and either of the components may be faulty.
A technician at an authorized (or local) service center should be able to diagnose the problem of your Motorola Moto G Play. He could find if there’s a hardware or software issue. Administer required fixes and that’s it. This is in case the problem is on your end, if it is on the carrier’s end, you can’t do anything rather than just porting out.
There you have it. All the possible ways you can actually fix Motorola Moto G Play not receiving incoming calls issue. Hope you were able to fix the problem preventing you from receiving calls.