Troubleshooting Guide: LG V60 ThinQ 5G Dual Screen Not Switching On

In this article, we will explore possible causes and provide a comprehensive troubleshooting guide to help you resolve the “LG V60 ThinQ 5G Dual Screen Not Switching On” problem.

1. Check Power and Connections

The first step in troubleshooting the LG V60 ThinQ 5G dual screen not switching on issue is to ensure that it has adequate power and proper connections. Follow these steps:

1.1 Charge the Battery

Connect your LG V60 ThinQ 5G smartphone to a power source using the original charging cable and adapter. Allow it to charge for at least 15-30 minutes. Ensure the charging cable is securely plugged into both the smartphone and the power source.

1.2 Inspect the Charging Port

Inspect the charging port of your LG V60 ThinQ 5G for any debris, dirt, or damage. Use a can of compressed air to gently blow away any dust or debris that may be obstructing the charging port. If you notice any damage, contact an authorized LG service center for assistance.

1.3 Confirm Cable and Adapter Functionality

Try using a different charging cable and adapter to rule out any issues with the original accessories. Faulty cables or adapters can prevent the dual screen from powering on.

2. Restart the Device

Performing a simple restart can often resolve minor software glitches that may be causing the dual screen not to switch on. Follow these steps:

2.1 Force Restart

Press and hold the power button and the volume down button simultaneously for about 10-15 seconds until the device vibrates and restarts. This action is known as a force restart and can help clear any temporary software issues.

2.2 Perform a Soft Restart

If the force restart doesn’t work, try performing a soft restart. Press and hold the power button until the power menu appears on the screen. Tap on the “Restart” option and wait for the device to reboot.

3. Check for Software Updates

Keeping your LG V60 ThinQ 5G up to date with the latest software can often resolve compatibility issues and improve overall device performance. Here’s how to check for software updates:

3.1 Open Settings

Go to the “Settings” app on your LG V60 ThinQ 5G smartphone.

3.2 Navigate to System Updates

Scroll down and tap on the “System” category. Then, select “System Updates.”

3.3 Check for Updates

Tap on the “Check for updates” option. If a new software update is available, follow the on-screen instructions to download and install it. After the update, restart your device and check if the dual screen starts working.

4. Safe Mode and App Conflicts

Sometimes, third-party apps can interfere with the proper functioning of the dual screen. Booting the device into Safe Mode can help identify and resolve such conflicts. Follow these steps:

4.1 Enter Safe Mode

Press and hold the power button until the power menu appears on the screen. Tap and hold the “Power off” option until the “Reboot to safe mode” prompt appears. Tap “OK” to enter Safe Mode.

4.2 Check Dual Screen Functionality

In Safe Mode, check if the dual screen is working properly. If it functions correctly, it indicates that a third-party app is causing the issue. Uninstall recently installed apps one by one until the problem is resolved.

4.3 Exit Safe Mode

To exit Safe Mode, press and hold the power button and tap “Restart.” Your LG V60 ThinQ 5G will boot back into normal mode.

5. Contact LG Support or Service Center

If none of the above solutions resolve the issue, it is recommended to contact LG support or visit an authorized service center for further assistance. Provide them with the details of the problem, the steps you have already taken to troubleshoot, and any error messages or indicators you have encountered.


Experiencing an issue where the LG V60 ThinQ 5G dual screen fails to switch on can be disheartening. You can often resolve the problem and regain the full functionality of your dual screen. Remember to check power and connections, restart the device, update the software, investigate app conflicts, and seek professional assistance when needed. With these solutions, you’ll be back to enjoying the innovative dual-screen experience on your LG V60 ThinQ 5G in no time!

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