Fingerprint sensor not working on Motorola Moto G Stylus 5G? Fix it now

If you ask anyone, utilising the fingerprint sensor is the fastest way to unlock a phone. You can use the phone immediately when it is unlocked, which takes only a few seconds. Since your fingerprints can be used to guess passwords and are less likely to be falsified, the scanner provides a rather advanced layer of security. How would you feel if you discovered that your Motorola Moto G Stylus 5G’s fingerprint sensor was broken?

Users have apparently reported identical problems in numerous cases. The sensor’s downtime can last only a split second or days. You can utilise the ways of troubleshooting listed below.

1: Check if your Fingers are clean [ Fingerprint sensor not working on Motorola Moto G Stylus 5G ]

A fingerprint sensor is an advanced device that detects fingerprints and, following authentication, grants access. Even if you are the phone’s owner and use the appropriate finger correctly, damp, dry, or dirty fingertips can prevent a fingerprint sensor from recording the stimuli and since the sensor was unable to validate your fingerprint, it won’t work.

To clean your finger before trying again, use a tissue or a napkin. If your index finger gets dirty, you may still unlock your Motorola Moto G Stylus 5G with your middle finger or thumb, which is why we typically advise registering two or three fingers.

2: Check if the Fingerprint sensor is clean

Now that your finger is spotless, it’s time to take care of the fingerprint sensor. If it isn’t clean, authenticating the user will be difficult. You will have trouble unlocking your Motorola Moto G Stylus 5G with this method if you have oils, liquid, or anything else partially or completely covering the fingerprint sensor.

The module can be cleaned with a tissue or lightly moistened cloth. It should go without saying that you shouldn’t clean up the module’s buildup of junk with hard or sharp things like keys because doing so would just increase the harm.

3: Reboot the phone [ Fingerprint sensor not working on Motorola Moto G Stylus 5G ]

Consider your assumptions about this method once again. It appears that transient software flaws can make the phone’s fingerprint scanner operate strangely, such that it won’t detect a fingerprint. Therefore, a short reboot will truly get this momentary software bug fixed.

4: Software Updates

To remove any issues from your Motorola Moto G Stylus 5G, outdated software should occasionally be updated. You may have outdated firmware if you are experiencing problems with the fingerprint scanner.

Checking to see if an update is available won’t take very long. Using Settings >> About Phone >> Software Updates (System Updates) should work the trick if the answer is yes.

5: Wipe cache partition [ Fingerprint sensor not working on Motorola Moto G Stylus 5G ]

You must boot into recovery mode before using this particular technique. We strongly advise against using this technique if you aren’t comfortable doing so. If you’re ready to go, you may use this feature to clean the system cache on your Motorola Moto G Stylus 5G. Here’s how it functions.

  • Put your Motorola Moto G Stylus 5G to sleep.
  • The recovery mode must be activated. Use the Volume UP + Power or Volume DOWN + Power buttons, as appropriate. Keep pressing the buttons until the phone enters recovery mode.
  • Change between settings by using the volume rockers at this point. For selection, press the power button. Notably, this instance lacks a functional touchscreen.
  • Choosing “Wipe Cache Partition”
  • It is finished by saying “Reboot the system immediately.”
  • Check the fingerprint scanner’s functionality.

6: Reset your Motorola Moto G Stylus 5G

This approach is equivalent to firing the final shot into the enemy. This is because everything that was ever stored on your Motorola Moto G Stylus 5G will be erased once you perform a reset. Without a data backup, we do not advise using this procedure.

  • Go to Settings first.
  • Reset Options >> System >> Next Destroy all data (factory reset).
  • The decision to proceed or not will be presented to you. Finally, input the password to confirm and start the reset operation after selecting “Erase All Data” to indicate your agreement.

7: Report the issue

It’s time to bring in the major guns if you are still having trouble getting the fingerprint sensor on your Motorola Moto G Stylus 5G to operate. In the approved service facility for your phone, we’re talking about getting assistance from a certified technician. The device’s warranty may still be voided, but you can still report the problem to a nearby service centre.


These are a few troubleshooting techniques you might apply to resolve the Motorola Moto G Stylus 5G fingerprint sensor issue.

Also read: How to fix Black Screen issue on Motorola Moto G Stylus 5G? Follow this

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