Fingerprint sensors are the fastest way to unlock a phone, according to anyone who is using them. You can start using the phone in a matter of seconds after unlocking it. Since fingerprints are less likely to be forged and passwords can be guessed by fingerprints, the scanner adds a pretty sophisticated layer of security. If your Google Pixel 5’s fingerprint sensor isn’t working, what should you do?
Similar issues are reported by many users. The sensor could be down for a short time or for a long time. The following are some troubleshooting methods you can use.
1: Check if your Fingers are clean [ Fingerprint sensor not working on Google Pixel 5 ]
After authentication, a fingerprint sensor scans fingerprints and provides access. It won’t work even if you are the phone owner and use the right finger the right way if your fingers are damp, dry, or dirty.
Make sure your finger is clean by wiping it with a napkin or tissue. Usually, we recommend registering two or three fingers, so if your index finger is dirty, you can still unlock your Google Pixel 5 with your middle finger or thumb.
2: Check if the Fingerprint sensor is clean
Now that your finger is clean, let’s take care of the fingerprint sensor. It will have trouble authenticating the user if it isn’t clean. Any liquid, oil, or other substance covering the fingerprint sensor will distort its ability to register a touch, so you will have difficulty unlocking your Google Pixel 5.
To clean the module, use a slightly wet cloth or tissue. For obvious reasons, you shouldn’t use hard or sharp objects like keys to remove debris from the module.
3: Reboot the phone [ Fingerprint sensor not working on Google Pixel 5 ]
Think again if you thought this method wouldn’t work. Temporary software glitches can cause the fingerprint scanner to behave abnormally, such as not registering fingerprints. After a quick reboot, you are actually on your way to fixing this temporary software issue.
4: Software Updates
To prevent bugs on your Google Pixel 5, you should update outdated software from time to time. It is possible that outdated firmware is causing the fingerprint scanner not to work.
Checking for updates won’t take much time. You can download and install it via Settings >> About Phone >> Software Updates (System Updates).
5: Wipe cache partition [ Fingerprint sensor not working on Google Pixel 5 ]
In order to use this method, you must boot into recovery mode. Our recommendation is to skip this method if you are not comfortable with it. You can clear your Google Pixel 5 system cache using this feature. Here’s how.
- You need to turn off your Google Pixel 5.
- Enter recovery mode. Use the Volume UP + Power or Volume DOWN + Power buttons. ( You need to keep the buttons on hold till the phone boots in recovery mode).
- Use the volume rockers to alter between options.
- The power button is used for selection here. (Note that the touchscreen doesn’t work here).
- Choose “Wipe Cache Partition”.
- Lastly, “Reboot the system now” and it is done.
- Ensure whether the fingerprint scanner works or not.
6: Reset your Google Pixel 5
This troubleshooting method is like shooting the last bullet into the skull. Once you reset your Google Pixel 5, all the data on the device will disappear. Using this method without backing up your data is not recommended.
- First of all, open Settings.
- Proceed to System >> Reset Options >> Erase all data (factory reset).
- If you choose to proceed, you will be prompted. To begin the reset process, select “Erase All Data” and then enter the password to confirm.
7: Report the issue
When the fingerprint sensor on your Google Pixel 5 is still not working, it’s time to call in the big guns. A technician at your phone’s authorized service center can help you. It is still possible to report the issue to a local service center, but you run the risk of losing the warranty.
The following are some troubleshooting methods you can try to resolve the fingerprint sensor not working issue on your Google Pixel 5.